1. PRESENTATION OF THE COMPANY
1.1 Modalities Of Payment
1.2 Balance Sheet And P&l Statements
1.3 Financial Situation At The Begining Of The Year
2. DESIGNING FOR CUSTOMERS NEED
2.1 Design: A Core Business Responsability
2.2 Research, Design And Development Strategy
2.3 Design Objectives
2.4 Design Review And Appraisal
2.5 The Quality Imperative
2.5.1 Quality: A Broad View
2.5.2 Tqm: History And Heritage
2.5.3 Tqm And Competitiveness
2.5.4 Recognizing Quality
2.5.5 Employee - Driven Quality
2.6 Process Control And Improvement
2.6.1 Improving Outputs And Processes
2.6.2 The Process Focus
2.6.3 Coarse - Grained Analysis And Improvement
2.6.4 Fine - Grained Analysis And Improvement
2.7 Flow Control: Eliminating Process Waste
2.7.1 Flow - Control System Overview
2.7.2 Quick - Change Flexibility
2.7.3 Quick Response
2.7.4 Inventory Control And Turnover
2.8 Timing - Another Imperative
2.8.1 Timing - Impact On Om
2.8.2 Pull And Push Mode Operations
3. CONCLUSIONS
4. BIBLIOGRAPHY