Total quality management

1.    PRESENTATION OF THE COMPANY
1.1    Modalities Of Payment
1.2    Balance Sheet And P&l Statements
1.3    Financial Situation At The Begining Of The Year
2.    DESIGNING FOR CUSTOMERS NEED
2.1    Design: A Core Business Responsability
2.2    Research, Design And Development Strategy
2.3    Design Objectives
2.4    Design Review And Appraisal
2.5    The Quality Imperative
2.5.1    Quality: A Broad View
2.5.2    Tqm: History And Heritage
2.5.3    Tqm And Competitiveness
2.5.4    Recognizing Quality
2.5.5    Employee - Driven Quality
2.6    Process Control And Improvement
2.6.1    Improving Outputs And Processes
2.6.2    The Process Focus
2.6.3    Coarse - Grained Analysis And Improvement
2.6.4    Fine - Grained Analysis And Improvement
2.7    Flow Control: Eliminating Process Waste
2.7.1    Flow - Control System Overview
2.7.2    Quick - Change Flexibility
2.7.3    Quick Response
2.7.4    Inventory Control And Turnover
2.8    Timing - Another Imperative
2.8.1    Timing - Impact On Om
2.8.2    Pull And Push Mode Operations
3.    CONCLUSIONS
4.    BIBLIOGRAPHY